Malcolm shares his experiance of our laptop and iPad repair service.
Colin Murdoch - Blackcraig
Colin Murdoch, Operations Director, shares his thoughts on our computer and laptop repair services in Perth
Just want to say thanks to your team for the prompt service and help I have received.
I would like to take this opportunity to thank you for your assistance in getting me up and running again so swiftly.
Maggie and I were both highly impressed with Scott and the way he quickly and with the minimum of fuss sorted out the technical problems we had when getting the new lap top home.
This is the kind of service that deserves recognition people are always too quick to moan about poor or shabby work and always slow to praise good service so thanks again for everything.
Stuart & Maggie
@Perth_Laptops Thank you very much for the excellent and professional work carried out on our PC. Fantastic service.
Perthshire Preserves@Perth_Laptops Hi guys Im on my new repaired Lap Top. Its the dogs. Thank You. Iain.
Quick efficient service with easy to understand information being advised
I would like to recomend PC Solutions for repair and upgrades
I have been a customer with them for a number of years and have been very satisfied with their work.
The staff are courtious and friendly
PC Solutions Perth was recommended to me for helpful, personable and skilled service - and I have to say that I was not disappointed.
It was refreshing and reassuring to find that the staff understood my needs, did not try to sell me what I did not want, and gave me a patient, personal and professional service.
I too would recommend them.
Best local PC shop ever reliable service and great pro attitude and knowledge two more parts and I am coming back when i have the funds ready. hopefully soon :D
Service was great and will definately be back in again for everything!
A big thanks to the guys that fixed my spacebar on my laptop today for free :-
"Had trouble with my e mail so took it into PC Solutions and they coudnt have been more helpful - sat with me for about an hour and eventually got it fixed - next day went back in couldnt get back in - forgot to put a dot on my address!!!!
But the guy there was brill didnt make me (an oap) feel stupid - any problems would not hesitate to use them."
Webster Building Supplies
Thanks again guys for getting me out of the brown 'smelly stuff' - Donald your my new BFF
The team at PC Solutions deliver excellent customer service, not only do they have fun whilst serving you, they have the knowledge and expertise to have that fun. It is really a personal quality service that they deliver. Pop in and see them and they are always happy to have a chat.
I rang with a computer problem that I had already spoken to 3 different people about with a remote support company.
The gentleman I spoke to was very helpful and identified the problem really quickly He asked me to call in so he could try a fix. I did this and the problem was resolved within a matter of minutes.
Thank you excellant service!
The folks at PCS certainly know their stuff! Appropriately, the business has a red carpet, because "red carpet" is certainly the treatment I received!
Just a quick email to say a huge thank you. My lad is beside himself with joy!!! Blue lights and all
"Thank you all at PC Solutions for your advice and service , as ever second to none "
Faced with two options when buying a second hand monitor E Bay or PC Solutions I was in no doubt as to which I would use.
I have previously used PC Solutions and I knew they would give me the right advice and support that a non technical guy such as myself would need.
As expected PC Solutions were able to give me upfront advice and also helped me through the technicalities of setting it up.
Have been a returning customer of PC Solutions for a few years.Staff friendly and advice given was first class.
Bought my desktop computer from PC Solutions last year and very very happy.
Have recommended to family and friends and they have also sung their praises
All in all, service great and very nice people to boot.
Having been a customer of PC Solutions for more than 2 years, I have found, without doubt, the most "user-friendly" one stop shop I have ever had the pleasure to have walked into!.
The staff Keith, Donald, Alex & Liz are, in any combination, always in front of house to welcome you with a smile and the potential cup of coffee!
The shop floor product display is presented in away that makes it easy for a customers to find exactly what they are looking for, and prices marked clearly on every product (something a lot of other computer shops don't do).
The one most important point I would make about PC Solutions is that the staff do give 100% attention to you as a customer, and offer professional advice and support. I have had the most instructive and beneficial pointers towards solving my own computer problems over the counter enabling me to go home and sort my own self-inflicted problems.
Summing up the whole team at PC Solutions they are "BRILL" P.S. I've also learnt recently they also have personnel who do the odd home visit for chronically sick and house bound computers.
I had a problem with my laptop and a neighbour recommended PC Solutions. In next to no time a pleasant and helpful young man resolved the problems.
In this day and age, it is so good to find a pleasant and efficient worker.
I would recommend PC Solutions to anyone
If you are looking for a local company to service or repair your PC look no further than PC Solutions.
They are very helpful and Keith, Donald and Alex will go that extra mile to make sure you are happy with the service, and if you have any questions they spend time with you to talk it through until you understand, (not like some companies who can’t wait to get you out the door)
We have bought 3 laptops from them for each member of the family and we are more than happy with them.
"Congratulations PC Solutions on your recent award, well deserved. You provide an excellent service, always a smile and a solution despite my idiotic questions!
❤ Jenny Stewart ❤ @Togetherforcure
Thankyou to the boys at @Perth_Laptops got my computer back today, good as new, thanks guys great job, xx jenny
It's just so much better than than Comet or PC World etc... when it comes to computers, if they don't have it they can get it, the prices are good, the prices and quality of 'reconditioned' equipment is great.
I know, I have two and they work better than the new one from PC World. That in fact had to be repaired by PC Solutions after a couple of months.
The staff are friendly and actually know what they are talking about. This is a big deal. The staff are not 'jobs worths'. They like what they do!
But the best bit is that it's a 'local' company run by people who 'care'. Unlike the big chain stores... who quite frankly don't care... well not after they have you your money they don't.
Good impartial advice is given, no sense of the 'hard sell'.
Maybe I am a bit biased, because I asked for some advice and received a 'numpty friendly' reply, that worked, and has saved me so much time I still haven't got over it!
I had two points of contact and I found PC Solutions totally customer focused with excellent people skills on each occasion. Needless to say the problem was resolved promptly, efficiently and in a cost effefctive manner.
I would wholeheartedly recomnmend PC Solutions.
"I have used PC Solutions over the last year re: various problems with my PC. They have always been extremely pleasant, knowledgeable and fixed the problem very quickly and at a reasonable cost.
Staff are excellent.
Recently also had to buy new laptop and found their prices as competitive as the big retailers. I would (and have) recommended them to friends."
"When I entered the premises there were smiley faces...a good first impression. The help and knowhow on offer was, to my mind, second to none... nothing was too much trouble.
Customer service...EXCELLENT (Friendly and helpful)
Costs, Servicing and Products....EXCELLENT.
(Additional..I can see myself my system will require future upgrade but was not pressured to buy buy buy...just informative options and costings given to me. I know where I will be going to get the work done!!)
"I have received extensive consumer support since buying my first laptop from PC Solutions, they have been helpful and informative through every step and they have been great value for money."
Donnie G Mountain Supplies Perth
Friendly, Great service.
Got a top class product at a very reasonable price.
A++ from me!
Just wanted to say a massive thank you for such an amazing laptop at an affordable price, even for me, as a student.
The trade-in system meant I got a healthy discount! The staff were very helpful and friendly, making sure that I got the laptop I needed. I will definitely be back in the future and I'm sure my friends and family will be too!
Thank you for your help and patience in sorting out my computer problem.
I felt quite overwhelmed when things did not function and so much appreciated the kind way in which you dealt with
To Keith and his team, an honest bunch of technically knowledgeable people. Great to pick their brains, or to have them deal with bigger pc problems.
Nice to have a local source of can-do computer advisers.
The staff are friendly and certainly know their stuff! I First went in when I needed a replacement hard disk asap and found to my delight/surprise that they match up quite nicely against prices I was paying online!
I also got a nice Surprise Christmas day when my fiancée said she had gone in a few days before Christmas with only a basic idea of a part I had mentioned I might buy for myself at some point (a "solid state hard drive" or SSD) and they picked out an amazing drive and ordered it in to the shop. When we went in to pick it up they included it in their after Christmas 10% off everything sale so it was also an amazing price! (thanks again, I did not expect that even when I read the advert outside!).
Definitely a shop you can trust and rely on! (unlike some I could mention!). Would recommend them to anyone
"I'm an elderly and inexperienced computer-user and have relied on PC Solutions of Perth for help with my lap-top for well over a year.
I've good reason to have full confidence in their expertise, integrity, patience, friendliness and excellent value. "
I have used PC Solutions now for almost 4 years. Their service is a personal one...they have got to know me and my business needs well, and have sorted every problem I have come up with quickly and efficiently.
I have also used them for purchase of several pieces of kit, and found them to be competitively priced, and with back-up service that is second to none. I have had service provided at their shop and at my office/home, and as a sole trader it has been important for me to receive prompt service to sort out any problems...and that is just what I have been getting.
I am not going to look anywhere else for my computing needs
Problems big or small Donald, Keith and Alex are first class at helping you out, and the service is great.
I would recommend that if you have any problems with your computer they are the boys to contact.
They make time to explain things and no matter how many times you need to ask they are always willing to go through it again until you are Happy.
@tourscotland: Picked up my computer over lunch from @PCSperth A complete reinstall of Windows XP. Well done lads, very quick....
"Their service, knowledge and value for money are outstanding. No problem is too small, and the personnel understand that not everyone has knowledge of computers. I have no hesitation in giving them my highest recommendation. "
Quite simply the best computer repair shop in the area (and I've been to a lot of them).
They built my custom gaming PC, tided up the cables for airflow and set up the operating system and had it back to me within three days. A little while after the case fans stopped spinning(a fault with the case itself, not the builder) they fixed it within minutes and explained very clearly what the fault was.
The guys there are very friendly and easy to talk to; very good at explaining things in a way even a PC simpleton can understand (like myself) while at the same time showing an depth of knowledge for all things technical.
If you're looking to build a PC(you can also buy components from them) or just need one repaired, I cannot recommened PC Solutions highly enough
Keith and the team at PC Solutions are always a joy to go and see.
They create an atmosphere that means you can be unafraid to ask the 'dumb' question.
Thank you for the advice and service you have provided me with.
The Perthshire HUB Newspaper
Having recently moved into our Perth Office, Keith and his team have been a constant source of invaluable IT support.
Whether it was getting online or the need for additional equipment such as laptops, PC solutions were absolutely faultless and always recommended the best value rather than most expensive!
First class customer service and speedy responses mean a great deal in todays world.
I've been using the services of PC Solutions for many years now, and have found them to be honest, reliable and very competitively priced.
I have recommended their services to others in the past and will continue to do so in the future.
First class service!
I would just like to thank Keith and staff for helping me out recently when my laptop developed a virus and totally knocked all my settings.
Well you took my wee laptop in and it came back in a flash and working better than ever.
I’d like to point out how helpful, friendly and down to earth and comforting all your staff really are and a special big thank you to Elizabeth her customer care/service 1st class xx thank you again in helping my laptop back to full health xx
"Keith and the guys are just always so helpful and have been very kind to help sort out my laptop on a number of chance visits and even borrow a laptop cover for Edinburgh, (which was very much appreciated at last minute).
Keith know's his stuff and always a ready to help as well as his helpful staff.
Well done guy's."
"Really great to have such friendly and tailor-made service. I have used PC Solutions a couple of times now for small things but recently made a larger purchase of a top of the range laptop for my son's university course.
Keith was helpful and knowledgeable and able to judge my son's needs brilliantly.
Keep up the good work. Perth needs service like this."
"I have been using PC Solutions for over a year now and during that time I have bought two computers one for personal use and one for the office. The team at PC solutions have been extremely helpful in ensuring I get the best value for money.
With regard to servicing and parts for my old computers they have provided me with services over and above my expectations at very reasonable prices.
When you call PC Solutions you receive a personal service, you will get to know the engineers and they will know you."
"Yes! Your offer of an all expenses paid holiday, did prompt me to write something nice about you bunch of amazing and totally professional team of computer experts....
Seriously!! The "Amazing Four" is no exaggeration.
There is always someone on the end of the phone to help and give clear and helpful information.
I can only add to all the previous testimonials by saying you are dedicated and attentive to your customers needs and deserve every success in your business development"
Mr R - Almondbank
" have just had a repair to my computer and I have to say that I was extremely impressed with the service which I received.
Every aspect was explained thoroughly which was most appreciated. Nothing was any trouble to the team at PC Solutions and I would certainly recommend them to my friends"
I didn't realise how much I depended on my computer until it went down. Thank you so much, PC Solutions. It's up and running again good as new and a lot quicker than before.
I thought I was going to have to get a new one. I know where to go if I have any more problems
Have used PC Solutions on many occasions for both buying a new computer and computer repairs for my daughters laptop and have been very happy with the service and price.
Have recommended them to friends and colleagues who have had similar experiences
I have posed many questions to them in the past regarding upgrades and hardware and they have kept me in the right direction for value for money. Also they have a nice wee shop that you can browse through blank disks,printers and all the consumables you can think off, not forgetting the latest laptops and desktop computers.
Suspected my disc drive on my laptop was needing replaced. Was quoted £50-£80 from a leading branded pc company.
PC Solutions quoted approx £35 (I thought for parts alone). Total bill including VAT and labour £36.99.
They also fixed the broken opening device for the disc drive in this price.
Great value for money. My view is that they are very honest in estimations for costs, deliver what they offer and have very good customer service.
I would happily recommend PC Solutions to my family and friends.
My computer has been serviced quite a lot and I would like to thank the members of staff for their professional workmanship and friendly attitude towards their customers
Donald & Keith whom I mostly deal with when my computer develops problems speak to me as a customer like I was a family friend
. They efficiently diagnose the fault/s & repair my machine, keeping me informed at all times. They mostly use technical language that even those who have litle or no understanding (like me) of the technical issues can understand and no matter how complex the problem is they are able to resolve it. They also are very helpful in assisting customers by carrying their machines to and from their cars, as a disabled person I really appreciate that aspect of their service. It is a pleasure to do business with them as they go out of their way to attend to their customers needs
Having been through the process of trying to get my PC repaired by another repair company and having to take it back again and again I was advised by a person who knew PC Solutions expertise, to take it to PC Solutions.
Keith and Donald not only sorted out the problem the other repair company had not solved but gave me peace of mind with their service of honesty and integrity that is not often found today
They have also willing helped me with instructions on useage of certain programmes and I have had no hesitation in recommending them to others for repairs. My friends have been pleased with the service that they have been given
I was recommended by a friend to go to PC Solutions Perth when I needed to replace my computer earlier this year. I got excellent service then, and their back-up service has been second to none. All the staff are really genuine and have a great manner, with an obvious skill for pitching the delivery of their knowledge to the customer's own level as well as tailoring advice and assistance carefully to the client's needs. Complementary coffee and bird's-eye street views pleasant perks if waiting time involved.
One of the most valuable things these days is to be able to trust people you are doing business with, and that is absolutely what I feel about PC Solutions Perth. Another family member now routinely uses them as well.
A really great local business which I gladly recommend to others.
Known these guys for years. Really REALLY know their stuff AND turn up when they say they are going to turn up AND get the job done. What more do you want!
Great customer service - very knowledgeable and friendly. Was very impressed at the speed of service too!
"Without a doubt one of the most helpfull and informative companies I have ever dealt with.
I have now used their services on a number of occasions and for myself, a beginner, I have found they are all very understanding and happy to help.
Would never bypass PC Solutions for others, Well done guys !!""@@""llllll"
"We have been using PC Solutions for a couple of years now (for business and personal IT issues) and can't recommend them highly enough. They are efficient, friendly and always get the best deal, I wouldn't use anyone else."
Ian Kerr, BuildTech Services Ltd
"I have been using PC Solutions for quite some time now for all my computer needs and find the team very helpful. I think the knowledge and commitment they have is second to none. You feel you get a very personal service no matter who you talk to in the team. The service, products and accessories on both new and used computers are certainly value for money. I always recommend PC Solutions to friends and clients of mine when asked any information on computers."
"I received great advice and then purchased a laptop and a tower from PC Solutions in Perth. Both systems fit my needs. A quick, effecient and good value service means a lot these days and these guys deserve to be sucessful."
Ian Gow (MIPS/PMAC)
"PC Solutions" - A company who has everything!.
I am pleased to offer these few words of admiration on the above company who have serviced my computer needs whilst in business as Consultant to the Oil/Gas Industries Worldwide.
Like any computer owner, I simply depend on Guaranteed - Fast,Efficient and Personal Services, which I have enjoyed in my relationship with PC Solutions over many years of trading.
A visit is a must - the address(City Centre),phone,website are available and I can honestly advise to any computer user, The usual WELCOME IS ASSURED - your enquiry or problem will be expertly handled and satisfaction in every respect will be met -
including the "Ever Ready" hot cup of coffee......
" On the House!"
Thank you again and every good luck.
Gary Scott McLean
"Dear Keith and Staff,
I would just like to express my appreciation for all your help in setting up my new laptop and helping me sort out the best broadband connection available to me in our remote location near crieff. Yourself and your staff were courteous,helpful,polite,knowledgeable and professional at all times throughout all transactions carried out and customer focused at all times its a pleasure and an honour to visit youre business outlet even if its just a wee query about something new on my laptop x you and youre staff meet and greet and always put my mind at ease what ever the problem big or small xx
Thanks Again xx
Keep up the good work xx"
"This little company, tucked away above eyelevel really is a hidden gem.
The staff speak 'normal-speak' (which for some is a real achievment)as well as the usuall'geek-speak', which makes life a whole lot easier for the average Joe going in. It also helps that they 'bend over backwards' to try and resolve any problem that you may have.
If you like a laugh, then this is also the best place to get one.
All in all funnier than the doctor or dentist, and probably more productive."
Kathleen Ferguson, Luncarty
"Dear Mr Fergie,
Could you please on my behalf, thank the person who sorted the email of the four Tenors singing in the Coliseum in Rome.. It appears that someone sabotaged it, and my computer would not play it.
The first time I heard it, the hairs on the back of my neck stood on end, and have done since. The singing is beautiful.
"A highly effective and efficient service - I wouldn't go anywhere else for both my laptop and pc"
Mike Sheffield, Symphony Hotels
"I just wanted to express my thanks to you for the service I have received from you and your team in connection with Wi-fi connections at both hotels. As always your advice was factual and of great value when making decisions of which products to use. Also we have taken from some equipment, albeit used, which has not gone wrong yet.
I have in the past, and will do in the future, recommend your company to others, without reservation."
Barry Tweed Managing Director Perth Media
"I would like to say that I have always found the service at PC Solutions to be of the most expert, friendliest and honest that you could ever wish for. I have been in the business to business sector for over 30 years, so I like to think I know what I'm talking about! Also, their prices, whether for new or used computers and accessories, is probably unbeatable in this area and the quality of their goods is always first class. From garage mechanic to chief executive, my recommendation would always be the same.... without hesitation....and for a guaranteed pc resolutions...get yourself down to PC Solutions!"
Andrew and Maggie Still of Open Road Hire Ltd
"For over two years we have used PC Solutions for our business and personal computer hardware, on-line back-up and support.We highly recommend them for their product range, prices and service."
Laptop repair was really good
Audrey R talks about her experience of a laptop repair by PC Solutions, Perth's top computer repair shop
Gigabyte GeForce GTX 680 Super Overclocked 2GB Graphics Card PCI-E DVI HDMI DisplayPort